Updates
The following TERMS OF USE and TERMS OF CONDITIONS OF SALE are subject to change at any time and at the sole discretion of Martin Taylor Music ltd. Please visit the site regularly for updates.
TERMS OF USE
Please read the following terms of use relating to your use of this site, and all the sites listed below under our brand, carefully. By using these sites, you agree to these terms of use. We reserve the right to modify these terms at any time, so please check this page periodically for changes. By using these sites after we post any changes to these terms, you agree to accept those changes, whether or not you have reviewed them or been notified about them. If at any time you choose not to accept these terms of use, please do not use this site or any of our sites.
Owners and Collectors of Information
These terms of use apply to your use of all of the Sites and services owned, hosted, or operated by Martin Taylor Music Ltd (collectively “we,” “us,” or “our”), including MartinTaylor.com, and any other site that we have owned or operated, do own and operate or may own or operate in the future including social media sites (collectively, the “Sites”). Unless we say otherwise, all references to the Sites in these terms of use include all such Sites. These terms of use do not apply to your use of unaffiliated Sites to which any of the Sites may link to or direct you to.
If you have any questions about these terms of use you may contact us at
Martin Taylor Music Ltd
Stannergate House, 41 Dundee Road West
Broughty Ferry, UK DD5 1NB
Telephone: 44-207-193-3405
liz@martintaylor.com
Please not that the “Terms of Use” are different and separate from the “Terms and Conditions” associated with registering for any of our live events and seminars.
Restrictions
The contents of our Sites are protected by copyright and trademark laws, and are the property of their owners. All information on the Sites is copyrighted by Martin Taylor Music Ltd. Unless otherwise noted, you may access and use the information and materials within the Sites for your personal use. You may not change, modify, delete, display, transmit, adapt, exploit, or copy for distribution or sale any information, material, trademark, or copyright on the Sites. You must obtain written permission from us or any other entity who owns intellectual property on the Sites before you may publish, distribute, display, or commercially exploit any material from the Sites. By using the Sites, you agree to abide by all copyright notices or other posted restrictions.
Links
These terms of use apply only to our Sites, and not to the Sites of any other companies or organizations, including those we link to. We do not maintain, create, endorse, or take any responsibility for the contents, advertising, products or other materials made available through any other site, including those we link to. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any content, goods or services available on any other site. Other Sites may link to our Sites by permission only. To seek our permission, you may contact us at the information above. We reserve the right to rescind any permission granted to you or any organization in which we approve linking to our Sites, and to require termination of any such link to any of the Sites, at our discretion at any time.
Events, Information, and Speaker Changes
The events, information, and speakers listed on our Sites are subject to change without notification.
Submissions
We welcome your comments about any of the Sites. However, we will not review or consider any unsolicited creative submissions or suggestions for topics at our seminars or within our newsletters or products. We hope you will understand that this policy is intended to avoid the possibility of future misunderstandings in the event that ideas developed by our staff might seem to be similar to the ideas submitted to us. Accordingly, we must ask that you not send us any original creative ideas, suggestions or materials. If, despite our request, you send us any idea, suggestion or material (“Submission”), it shall become our property. We will not be subject to any obligation of confidence for any Submission, and we will not be liable for any use or disclosure of any Submission. In the case that you submit something to us and it is unsolicited, we will exclusively own all rights to the Submission worldwide, and we will be entitled to the unrestricted use of the Submission for any purpose, without compensation or notification to the provider of the Submission. Given this fact, we ask that you refrain from submitting creative projects to us, particularly those that are confidential or personal to you.
Forums
A “forum” means any message board, chat room, user review forum or other interactive service appearing on any of the Sites and includes both public boards and private folders. You must register in accordance with instructions that you will find on the Sites in order to contribute to any forum. You may not post on any forum, or send to any other forum user or our staff, any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene, invades a person’s privacy, violates any intellectual or other property rights, or that would otherwise violate any law. You may not use any forum in a commercial manner. You may not post material that solicits funds, or that advertises or solicits goods or services. You may not post material known to be false. You may not post messages that contain stock touts. You may not post or transmit any information, software or other material that contains a virus or other harmful component. We are not responsible for material appearing in any forum on the Sites, except for material signed by one of our identified representatives. We are not responsible for screening material posted by users for libel, obscenity, invasion of privacy, copyright or trademark infringement, accuracy, or for any other reason. We retain, however, the right to modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable. We also reserve the right to edit materials for any other reason. Whether or not we modify or remove such material, users remain solely responsible for the content of their messages or postings. By posting on the Sites, you grant (or warrant that the owner of such rights has expressly granted) us and/or relevant affiliated companies the worldwide, perpetual, nonexclusive right to use your questions, comments, and postings, in their original or edited form, in television programs, books, articles, commentaries, or in any other medium now known or later developed. You also warrant that you own or otherwise control all of the rights to the content you have posted and that the public posting and use of such content by us will not infringe the rights of any third party. Additionally, you warrant that any “moral rights” in posted materials have been waived. You are not entitled to any compensation for any materials you may post on the Sites.
Registration
We may, at our discretion, suspend or terminate the registration of any forum user or general user who violates any of these terms of use of use, any of the forum member guidelines or for any other behavior that we in our discretion believe is inappropriate.
Disclaimers
The information, services, products, claims, seminar topics, and materials on our Sites are provided “as is” and without warranties of any kind, either expressed or implied. We disclaim all warranties, expressed or implied, including but not limited to implied effectiveness of the ideas or success strategies listed on this site as well as those that are provided in our products or to our participants at our events. The only exception is the guarantees of satisfaction and graduation that are clearly labeled guarantees within our Sites. Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the Sites will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server that makes them available are free of viruses or other harmful components. Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products, information or materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not we or any of our respective licensors or suppliers) assume the entire cost of all necessary servicing, repair or correction to your system. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. We do not endorse, warrant or guarantee any speakers, products or services offered on the Sites or those we link to. We are not a party to, and do not monitor, any transaction between users and third party providers of products or services.
Limitation of Liability
Under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials or information on the Sites, or any products or services provided pursuant to the Sites, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the Sites.
Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from a guest speaker on our Sites or at one of our events.
We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused to our guest speakers in connection with the display of their photo, name, or biography posted on our Sites or in our marketing materials.
No Professional Advice
The information contained in or made available through the Sites (including but not limited to information contained on message boards, in text files, or in chats) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical, psychological, or legal matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We and our licensors or suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the Sites. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of the Sites, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance.
Delivery Policy
We aim to deliver physical products such as CD’s and DVD’s by Royal Mail within 14-30 days from purchase unless stated otherwise.
Earnings Disclaimer
We don’t believe in “get rich” programs – only in hard work, adding value and by building a real and professional music career. Our programs are intended to help you share your message with a wider audience and to make a difference in the world while growing your personal brand. Our programs take a lot of work and discipline just like any worthwhile endeavor or professional continuing education program. Please don’t enroll in our programs if you believe in the “money for nothing get rich quick” myth or ideology; we only want serious people dedicated to real professional development who want to add value and move humanity forward. As stipulated by law, we can not and do not make any guarantees about your ability to get results or earn any money with our ideas, information, tools or strategies. We don’t know you and, besides, your results in life are up to you. Agreed? We just want to help by giving great content, direction, and strategies. What we can guarantee is your satisfaction; we give you a 30-day 100% satisfaction guarantee, so if you are not happy for any reason with the quality of our training, just ask for your money back. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Making decisions based on any information presented in our products, events, services, or web site, should be done only with the knowledge that you could experience risk or losses just like any entrepreneurial endeavor. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.
Parental Permission
The Sites are not directed to children under the age of 13 and we will not knowingly collect personally identifiable information from children under 13. We strongly recommend that parents participate in their children’s exploration of the internet and any online services and use their browser’s parental controls to limit the areas of the internet to which their children have access. We may, at our discretion, require users under 18 to obtain the consent of a parent or guardian to view certain content, and we may limit access to certain content to users above a specified age. You agree to abide by any such restrictions, and not to help anyone avoid these restrictions.
Explicit Language & Mature Content
On our Sites we will occassionally discuss mature topics and language relating to personal and professional growth that may use explicit language. Users who are uncomfortable with such topics or language should not use our Sites.
Confidentiality and Non-Compete
Users of our Sites hereby understand that the tools, processes, strategies, materials and information presented on our Sites are copyrighted and proprietary, so users agrees not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorized use or distribution of our Sites proprietary concepts, materials, and intellectual property by you or your representatives is prohibited and Promoter will pursue legal action and full damages if these terms are violated in order to protect its rights.
TERMS OF CONDITION OF SALE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING
YOUR ORDER AND RETAIN A COPY FOR FUTURE REFERENCE.
1. FORMAT OF THE CONTRACT
a) These terms of trading apply to all goods supplied by MARTIN TAYLOR MUSIC LTD, whose
registered office is at Registered Office: Stannergate House, 41 Dundee Road West
Broughty Ferry, UK DD5 1NB (the Supplier)
and
(the Buyer)
b) No contract exists between the Buyer and the Supplier for the sale of any goods until the Supplier
has received and accepted an order from the Buyer and the Supplier has received payment in full
(unless otherwise stated below under section 4). Once the Supplier does so and the order as been
fulfilled or any part thereof, there is a binding legal contract between us.
c) The contract is subject to the Buyers right of cancellation (see below).
d) The Supplier may change these terms of sale only with notice to the Buyer in writing in relation to
future sales.
e) By continuing to place an order, the Buyer accepts these Terms & Conditions and agrees to abide by
them.
2. DESCRIPTION AND PRICE OF THE GOODS
a) The description and price of the goods the Buyer orders will be as shown on the Suppliers invoice
form or the Buyers purchase order form at the time the Buyer placed the order.
b) Every effort is made to ensure that prices shown on the Suppliers order form are accurate at the time
the Buyer placed the order. If an error is found, the Supplier will inform the Buyer as soon as possible
and offer the option of reconfirming the order at the correct price, or cancelling the order. If the
Supplier does not receive an order confirmation within 14 days of informing the Buyer of the error, the
order will be cancelled automatically. If the Buyer cancels the order, or if the order is cancelled
automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit the Buyer for
any sum that has been paid.
c) In addition to the price, the Buyer may be required to pay Import Tax and a delivery charge for the goods.
3. PAYMENT
a) Payment for the goods and delivery charges can be made by any method as agreed by the Supplier
and the Buyer at the time the order is placed. Payment shall be due before the goods are dispatched and
shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate
the contract immediately.
b) There will be no delivery until cleared funds are received.
c) Payments shall be made by the Buyer without any deduction.
5. DELIVERY
a) The goods the Buyer orders will be delivered to the address the Buyer gives when the order is
placed.
b) Orders placed after 12pm on a working day will be processed following that day and will be
delivered as per the requested delivery option provided if all stock items are available. (A working day
is any day other than weekends and bank or other public holidays.)
c) If delivery cannot be made to the Buyer address for reasons under the Supplier control, the Supplier
will inform the Buyer as soon as possible.
d) If the Buyer deliberately fails to take delivery of the goods (otherwise than by reason of
circumstances under control of the Supplier) then without prejudice to any other right or remedy
available to the Supplier, the Supplier may:
i) store the goods until actual delivery and charge the Buyer for reasonable costs (including
insurance) of storage; or
ii) sell the goods at the best readily obtainable price and (after deducting all reasonable
storage and selling expenses) account to the Buyer for any excess over the price the
Buyer agreed to pay for the goods or charge the Buyer for any shortfall below the price
agreed for the order of the goods.
e) Every effort will be made to deliver the goods as soon as possible after the order has been accepted.
However, the Supplier will not be liable for any loss or damage suffered by the Buyer through
reasonable or unavoidable delay in delivery. In this case, the Supplier will inform the Buyer as soon as
possible.
f) Upon receipt of the order the Buyer will be asked to sign for the goods received in good condition.
If the package does not appear to be in good condition then please refuse the delivery. If the Buyer is
unable to check the contents of the delivery at the point of delivery then please sign for the parcel as
"UNCHECKED". Failure to do so may affect any warranty claims that the Buyer make thereafter.
6. RISK & TITLE
a) The goods are at the Buyers risk from the time of delivery.
8. RIGHT TO CANCELLATION
a) The Buyer has the right to cancel the contract at any time up to the end of 14 days after the Buyer receives the goods (see below).
b) To exercise the Buyer right of cancellation, the Buyer must give written notice to the Supplier by hand, recorded delivery post or written email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
c) Every order is considered to be a custom build and the goods are subject to material availability. The Supplier will provide the Buyer with an estimated schedule for completion at the time of order. If the materials for the goods ordered are not available from stock, the Supplier will inform the Buyer to any estimated delay within 14 days from order. If the Buyer chooses to proceed with the order, the goods will be manufactured for the Buyer.
d) If the Buyer chooses to cancel the order within 14 days of placing it, the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid by the Buyer where appropriate. If the Buyer chooses to cancel the order after 14 days, the Supplier will refund or re-credit the Buyer with 50% of any sum paid by the Buyer within 30 days.
e) Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered, the Buyer will be responsible for returning the goods to the Supplier at the Buyers own cost. The goods must be returned to the address given. The Buyer must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods the Supplier shall, after receiving the goods in accordance with clause 8.c or 8.d ask the Buyer to return the goods and possibly refund the reasonable postage costs.
f) Once the Buyer has notified the Supplier that the contract is being cancelled in accordance with clause 8.a 8.b 8.c, 8.d, and 8.e. the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid by the Buyer where appropriate.
9. DAMAGED GOODS & SHORTFALLS
a) If goods arrive in a damaged condition the Buyer must note this on the carrier's delivery schedule. It
is the Buyers responsibility to inform the Supplier within 24 hours of delivery of any damages or
shortages.
b) Damaged goods claims will be processed by the Supplier within 5 working days of notification, as
will shortfalls in the order.
10. RETURNS
a) In all circumstances upon the Buyers notification to the Supplier to make a return, a Returns
Authorisation Form will be sent by the Supplier via e-mail or post together with a Returns
Authorisation Number, this will allow the Buyer to return the goods.
b) This form must be completed and returned with the items.
c) NO goods will be accepted at the Supplier warehouse without a Returns Authorisation Form and RA
Number.
d) In the event that the Buyer mistakenly orders the wrong product, The Supplier will refund the cost of
the goods (less the initial delivery charge) when they are received back by the Seller in a resaleable
condition.
e) The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
f) MARTIN TAYLOR MUSIC LTD is unable to refund for goods that have been removed from their
original packaging or any item that is not in its original condition (is damaged or used). It is the Buyers
responsibility to check that the correct goods have been received before unwrapping goods supplied by
MARTIN TAYLOR MUSIC LTD.
g) All goods that are being returned must be re-packed to the same standard of protection as when the
Buyer received them, and must be returned within 7 days from the date the Buyer notifies the Supplier
as outlined in Section 8 above unless otherwise agreed by the Supplier. Returned goods received after 7
days or that are damaged in transit due to poor packaging will NOT be refunded and will be returned to
the Buyer.
h) The Returns Procedure:
i) A Returns Authorisation Form must accompany all returns. Please ensure that ALL
sections are completed: including full name, address and a daytime telephone
number, also the Invoice Number, and a brief description of the situation that needs
to be resolved.
ii) All returns must be sent back to the Supplier by registered post or by other means that
require a signature of receipt of the goods at the Suppliers warehouse or reception.
11. WARRANTY
MARTIN TAYLOR MUSIC LTD warrants its instruments to be free of defect in material and
construction for the lifetime of the product. If at any time the instrument malfunctions as a result of
faulty materials or workmanship, MARTIN TAYLOR MUSIC LTD will repair the defect(s) or replace
the instrument, as it deems appropriate at its sole discretion. If replacement of your instrument is
deemed appropriate and the same model instrument is not available, your replacement instrument will
be of the current closest style and of a value not less that that of the original purchase price. This
warranty is extended to the original retail purchaser only and may not be transferred or assigned to
subsequent owners. This warranty is subject to the Buyer registering the product purchase on our web
site at www.fibonacciguitars.com within the time period stipulated there.
12. LIMITATION OF LIABILITY
a) This warranty does not cover:
i) The subjective issue of tonal characteristics.
ii) Instruments that have been altered or modified in any way.
iii) Instruments that have been damaged due to misuse, negligence, or accident.
iv) Shipping damages of any kind.
iiv) Instruments that have been subjected to extremes of humidity or temperature.
iiiv) Normal wear and tear.
b) MARTIN TAYLOR MUSIC LTD makes no other express warranty of any kind.
c) If you are a business customer the Supplier shall not be liable to you for any indirect or
consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or
otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever
caused) which arise out of or in connection with this agreement.
13. DATA PROTECTION
The Supplier will take all reasonable precautions to keep the details of the Buyers order and payment
secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to
information supplied by the Buyer.
14. IMAGES
Product images are for illustrative purposes only and may differ from the actual product.
17. COPYRIGHTS
All contents on the Supplier website including text, images, designs, graphics, logos is the property of
the Supplier and is protected by United Kingdom and International copyright laws. The Buyer may not
use, copy and/or extract any part or parts of this web site without the express written consent of the
Supplier
These terms of sale and the supply of the goods will be subject to Scottish law and the Scots courts
will have jurisdiction in respect of any dispute arising from the contract
TERMS OF CONDITION OF SALE (FOR MARTIN TAYLOR GUITARS)
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY FOR FUTURE REFERENCE.
1. FORMAT OF THE CONTRACT
a) These terms of trading apply to all goods supplied by FIBONACCI® GUITARS LTD, whose registered office is at Registered Office: 20-22 Wenlock Rd London N1 7GU. UK, Trading Address: 7 Latimer Close Worcester Park Surrey KT4 8UF (the Supplier)
and
(the Buyer)
b) No contract exists between the Buyer and the Supplier for the sale of any goods until the Supplier has received and accepted an order from the Buyer and the Supplier has received payment in full (unless otherwise stated below under section 4). Once the Supplier does so and the order as been fulfilled or any part thereof, there is a binding legal contract between us.
c) The contract is subject to the Buyers right of cancellation (see below).
d) The Supplier may change these terms of sale only with notice to the Buyer in writing in relation to future sales.
e) By continuing to place an order, the Buyer accepts these Terms & Conditions and agrees to abide by them.
2. DESCRIPTION AND PRICE OF THE GOODS
a) The description and price of the goods the Buyer orders will be as shown on the Suppliers invoice form or the Buyers purchase order form at the time the Buyer placed the order.
b) Every effort is made to ensure that prices shown on the Suppliers order form are accurate at the time the Buyer placed the order. If an error is found, the Supplier will inform the Buyer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order. If the Supplier does not receive an order confirmation within 14 days of informing the Buyer of the error, the order will be cancelled automatically. If the Buyer cancels the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit the Buyer for any sum that has been paid.
c) This product is hand made. While we make every effort to ensure accurate information in our specifications, please allow a measurement tolerance of +/- 1%.
d) In addition to the price, the Buyer may be required to pay Import Tax and a delivery charge for the goods.
3. PAYMENT
a) Payment for the goods and delivery charges can be made by any method as agreed by the Supplier and the Buyer at the time the order is placed. Payment shall be due before the goods are dispatched and shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
b) There will be no delivery until cleared funds are received for any balances due.
c) Payments shall be made by the Buyer without any deduction.
5. DELIVERY
a) The goods the Buyer orders will be delivered to the address the Buyer gives when the order is placed.
b) Orders placed after 12pm on a working day will be processed following that day and will be delivered as per the requested delivery option provided if all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
c) If delivery cannot be made to the Buyer address for reasons under the Supplier control, the Supplier will inform the Buyer as soon as possible.
d) If the Buyer deliberately fails to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
i) store the goods until actual delivery and charge the Buyer for reasonable costs (including insurance) of storage; or
ii) sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to the Buyer for any excess over the price the Buyer agreed to pay for the goods or charge the Buyer for any shortfall below the price agreed for the order of the goods.
e) Every effort will be made to deliver the goods as soon as possible after the order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by the Buyer through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform the Buyer as soon as possible.
f) Upon receipt of the order the Buyer will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If the Buyer is unable to check the contents of the delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that the Buyer make thereafter.
6. RISK & TITLE
a) The goods are at the Buyers risk from the time of delivery.
8. RIGHT TO CANCELLATION
a) The Buyer has the right to cancel the contract at any time up until the end of 14 days after the Buyer receives the goods subject to the terms below.
b) To exercise the Buyer right of cancellation, the Buyer must give written notice to the Supplier by hand, recorded delivery post or written email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
c) All custom build orders are subject to material availability. The Supplier will provide the Buyer with an estimated schedule for completion at the time of order. If the materials for the goods ordered are not available from stock, the Supplier will inform the Buyer to any estimated delay. If the Buyer chooses not to cancel the order at the time of notification of any estimated delay, the goods will continue to be manufactured for the Buyer until completion.
d) If the Buyer chooses to cancel the order within 14 days of placing it, the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid by the Buyer. If the Buyer chooses to cancel any custom build order after 14 days from placing it, until 14 days after having received it, except in the case of faulty or mis-described goods, the Supplier will refund or re-credit the Buyer with 50% of any sum paid by the Buyer within 30 days. Any cancellation is subject to clause 8e.
e) Except in the case of faulty or mis-described goods, if the Buyer exercise their right of cancellation after the goods have been delivered, the Buyer will be responsible for all the cost of shipping the goods and any credit card charges that may have been applied. The goods must be returned to the address given. The Buyer must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods, the Supplier shall, after receiving the goods in accordance with clause 8.c or 8.d refund the reasonable postage costs to the Buyer. On the subject of faulty goods, please take note of our Warranty conditions, clause 11 and 12 below.
d) Once the Buyer has notified the Supplier that the contract is being cancelled in accordance with clause 8.a 8.b 8.c 8.d 8e, the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid by the Buyer, less any amounts due where appropriate.
9. DAMAGED GOODS & SHORTFALLS
a) If goods arrive in a damaged condition the Buyer must note this on the carrier's delivery schedule. It is the Buyers responsibility to inform the Supplier within 24 hours of delivery of any damages or shortages.
b) Damaged goods claims will be processed by the Supplier within 5 working days of notification, as will shortfalls in the order.
10. RETURNS
a) In all circumstances upon the Buyers notification to the Supplier to make a return, a Returns Authorisation Form will be sent by the Supplier via e-mail or post together with a Returns Authorisation Number, this will allow the Buyer to return the goods.
b) This form must be completed and returned with the items.
c) NO goods will be accepted at the Supplier warehouse without a Returns Authorisation Form and RA Number.
d) In the event that the Buyer mistakenly orders the wrong product, The Supplier will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a resaleable condition.
e) In addition to all shipping & insurance costs, there is a 20% admin re-stocking charge on all returns subject to 8d and 8e above. The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
f) FIBONACCI® GUITARS LTD is unable to refund for goods that have been removed from their original packaging or any item that is not in its original condition (is damaged or used). It is the Buyers responsibility to check that the correct goods have been received before unwrapping goods supplied by FIBONACCI® GUITARS LTD.
g) All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 7 days from the date the Buyer notifies the Supplier as outlined in Section 8 above unless otherwise agreed by the Supplier. Returned goods received after 7 days or that are damaged in transit due to poor packaging will NOT be refunded and will be returned to the Buyer.
h) The Returns Procedure:
i) A Returns Authorisation Form must accompany all returns. Please ensure that ALL sections are completed: including full name, address and a daytime telephone number, also the Invoice Number, and a brief description of the situation that needs to be resolved.
ii) All returns must be sent back to the Supplier by registered post or by other means that require a signature of receipt of the goods at the Suppliers warehouse or reception.
11. WARRANTY
FIBONACCI® GUITARS LTD warrants its instruments to be free of defect in material and construction for the lifetime of the product. If at any time the instrument malfunctions as a result of faulty materials or workmanship, FIBONACCI® GUITARS LTD will repair the defect(s) or replace the instrument, as it deems appropriate at its sole discretion. If replacement of your instrument is deemed appropriate and the same model instrument is not available, your replacement instrument will be of the current closest style and of a value not less that that of the original purchase price. This warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners. This warranty is subject to the Buyer registering the product purchase on our web site at www.fibonacciguitars.com within the time period stipulated there.
12. LIMITATION OF LIABILITY
a) This warranty does not cover:
i) The subjective issue of tonal characteristics.
ii) Instruments that have been altered or modified in any way.
iii) Instruments that have been damaged due to misuse, negligence, or accident.
iv) Shipping damages of any kind.
iiv) Instruments that have been subjected to extremes of humidity or temperature.
iiiv) Normal wear and tear.
b) FIBONACCI® GUITARS LTD makes no other express warranty of any kind.
c) the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
13. DATA PROTECTION
The Supplier will take all reasonable precautions to keep the details of the Buyers order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to
information supplied by the Buyer.
14. IMAGES
Product images are for illustrative purposes only and may differ from the actual product.
17. COPYRIGHTS
All contents on the Supplier website including text, images, designs, graphics, logos is the property of the Supplier and is protected by United Kingdom and International copyright laws. The Buyer may not use, copy and/or extract any part or parts of this web site without the express written consent of the Supplier
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract
FIBONACCI® GUITARS LTD
Registered Office: 20-22 Wenlock Rd London N1 7GU. UK
Trading Address: 7 Latimer Close Worcester Park Greater London KT4 8UF. UK
FIBONACCI ® is a Registered Trade Mark.